1. Information We Collect
StackByte collects information necessary to provide and maintain our hosting services, customer support, and billing systems.
Personal Information
- Name and contact information
- Email address and account details
- Billing and payment information
- Support tickets and customer communications
Technical Information
- IP addresses
- Browser and device information
- Operating system details
- Website usage statistics
- Referring websites and traffic sources
Service Information
- VPS configurations and service settings
- Bandwidth and resource usage
- System logs and access records
- Performance and monitoring data
2. How We Use Your Information
Information collected by StackByte is used to operate and improve our services.
Service Delivery
To process orders, provision services, manage accounts, and provide the hosting products you request.
Customer Support
To respond to inquiries, troubleshoot issues, and provide technical assistance.
Platform Improvement
To analyze service performance, identify issues, and improve reliability, speed, and security.
Security and Fraud Prevention
To detect abuse, prevent unauthorized access, and protect both customers and infrastructure.
Legal Compliance
To meet legal obligations, regulatory requirements, and lawful requests from authorities.
Marketing
With your consent, we may send updates about services, promotions, and company news.
3. Information Sharing
StackByte does not sell, rent, or trade personal information.
Service Providers
Trusted third-party providers may process information on our behalf for billing, infrastructure, analytics, or customer support purposes.
Legal Requirements
We may disclose information when required by law or when necessary to protect our rights, customers, or services.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction.
4. Data Security
We use industry-standard technical and organizational measures to safeguard customer information.
- Encrypted connections and secure communications
- Restricted administrative access
- Security monitoring and auditing
- Regular vulnerability assessments
- Employee security awareness procedures
While we take security seriously, no system can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their accounts and data.
5. Your Privacy Rights
Depending on applicable laws, including GDPR where relevant, you may have the following rights:
- Access personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict or object to certain processing activities
- Request data portability where applicable
- Withdraw previously given consent
Requests regarding privacy rights may be submitted using the contact details listed below.
6. Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
Essential Cookies
Required for login sessions, account access, and website security.
Analytics Cookies
Help us understand how visitors use our website and services.
Preference Cookies
Store user preferences and settings to improve usability.
Most browsers allow you to manage or disable cookies through browser settings.
7. Third-Party Links
Our website may contain links to third-party websites and services. StackByte is not responsible for the privacy practices or content of external websites.
8. Children's Privacy
StackByte services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us and we will investigate and remove the information if necessary.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, security practices, or legal requirements.
Continued use of StackByte services after updates are published constitutes acceptance of the revised policy.
10. Contact
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.
StackByte
Email: support@stackbyte.net
Website: https://stackbyte.net
We aim to respond to privacy-related inquiries within 24-48 hours.